About Us

About ARMA

ARMA is a specialist provider of contingent debt recovery solutions, outsourced accounts receivables and litigation services.  ARMA was started with the aim to have fewer customers and provide better service. We provide big agency expertise with a boutique service.

The ARMA team has a wealth of experience in the debt collection industry across a diverse range of markets that was gathered from working at some of the largest collection agencies in Australia. 

The ARMA team has a wealth of experience in the debt collection industry across a diverse range of markets that was gathered from working at some of the largest collection agencies in Australia. This experience is used primarily to deliver our clients increasingly outstanding debt collection and associated services through highly professional and positive interactions with all debtors, and ethical and transparent dealings with all clients.
This is be underpinned by:

  • Continually achieving superior recovery rates for clients (based on the net commercial return to the client).

  • Outstanding client service based on maintaining meaningful and transparent business relationships with relevant senior decision-makers in all client organizations

  • Highly efficient and effective operational capability

  • Continually applying and updating effective, positive collection strategies and processes that always treat debtors with respect.

"Our vision is to be an outstanding national leader in the provision of debt recovery and associated services as judged by our clients, their customers (debtors) and our peers."


Key Clients

A selection of our key clients.


Strategic Partners


Collexus is the new generation of intelligent debt collection software packed with cutting edge features that enable you to run a market leading debt collection operation. Our clients say no other debt collection software solutions provides the ease of use, flexibility, and intelligent decision making of Collexus.


Veda is a data analytics business. As the leading provider of credit information and analysis in Australia and New Zealand, we act as the conduit between the data that we accumulate, and the insights that this data provides for our customers. The result of this process is empowerment. Our goal is to empower every one of our customers to make proactive, responsible and informed decisions, based on the insights we can provide.


Force Legal provides comprehensive legal services for all our clients debt recovery needs. We pride ourselves in delivering an effective, reliable and ethical service for every client.


CreditorWatch holds a credit report for every business in Australia allowing you to assess the credit worthiness of any potential customer before opening an account for them. This will assist you in confirming exactly who you are doing business with it, as well as helping you to avoid bad debt and slow paying customers.


Trade Credit Insurance or debtor insurance protects you against loss due to insolvency or non-payment from one of your customers, taking the risk out of trading on credit.


bing is the sensational new way to conveniently send business mail directly from your desktop computer... there's nothing quite like it!  In fact, our service is one of a kind.

Express Mercantile.png

Express Mercantile is one of Australia's largest and respected Commercial and Private Inquiry Agencies serving and providing field support services to some of Australia's major legal, financial and corporate organisations.



The AICM was founded in 1937, incorporated in 1967 and has established a trusted reputation as the professional body for setting professional standards and providing for the education, career needs and interests of all who work in the Credit Industry.


Established in 1961, the Institute of Mercantile Agents Limited (IMA) represents collectors, investigators, process servers and repossession agents throughout Australia. Elected members networked across Australia work on matters of licensing, privacy, training and ethics affecting members.


ezyCollect is used to improve cash flow by accelerating cash recovery, and save time by automating the management of debtors.  Automated invoice management and debtor management helps businesses to get paid faster, with less effort.

Get In Touch

1300 363 394

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