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PIP Home > Parking FAQ

Parking Infringement Portal

Australian Recoveries and Mercantile Agents Pty Ltd is an Authorised Agent contracted to manage the parking enforcement process on behalf of Parks Victoria

Frequently Asked Questions

YOUR OPTIONS

If you receive a parking infringement in Albert Park Reserve your options are:

Pay the infringement by the due date

 

Click here to see payment options

 

Request a payment plan or payment arrangement

 

You may be eligible to pay this penalty under a payment plan or payment arrangement. You can apply to do so here 

You should apply to do so before the infringement is registered with the relevant authority. Eligibility criteria may apply.

 

Nominate another driver

 

If you are the registered owner but you were not the driver at the time, you may nominate the responsible party by completing Nominate a driver statement here

 

Request an internal review

 

If you wish to apply to have the decision to serve the infringement notice internally reviewed by Parks Victoria, you or a person acting on your behalf may do so by applying here​​

 

Go to Court

 

You have the right to elect to have the infringement offence heard in Court (or in the Children’s Court if you are a child). You can complete the application form here

INTERNAL REVIEW PROCESS

Do you have grounds for review?

By law, you can request one internal review of your infringement.

All applications for internal review must be made in writing before the due date on your infringement, state the grounds on which the decision should be reviewed and provide your current address (Infringements Act 2006).

 

The grounds of review are set out in legislation. Please click here to view descriptions of the relevant grounds for an internal review appeal.

Common reasons we are not able to withdraw an infringement

  • Not displaying a valid parking permit or ticket, including not displaying disability permit

  • A parking permit or ticket displayed incorrectly (e.g. faced down/blown off/ not displayed on dashboard)

  • Being unaware of which vehicles can use Loading Zones or Permit Zones

  • Not seeing or misreading a parking sign

  • Being new to or unfamiliar with Albert Park or a particular Road Rule

  • Being delayed by an appointment, meeting or being in a hurry

  • Unable to find anywhere else to park

  • Parking for a very short time

  • Stopping to make a quick delivery

  • Leaving the vehicle because you, or a passenger, needed to use the toilet

  • Leaving the vehicle to get change or running out of change

  • Running late to drop your children at school

  • A school area being so busy you could not park legally

  • Running out of petrol or experiencing vehicle issues that did not require repair/towing

  • Assuming parking fees not required as ticket machine was faulty

  • Making an error when using the ticket machine

  • Entering incorrect car registration details on ticket machine

  • It’s my first offence – can I get off with a warning?

Review Process

If you believe you’ve been unfairly issued with an infringement or that there is a valid reason why your infringement should be withdrawn, you can request a review. 

Once we receive your application, your infringement will be put on hold pending a review. We complete most internal reviews within a few weeks, however the process may take up to 90 days, especially if more information is required. If this information is not received by the specified date, a decision will be made based on the information provided.

No payment is required and no additional costs are incurred during this time, even if it exceeds the due date.

Parks Victoria Review Officer will conduct a review of the parking infringement and take into account all of the available information, including:

  • Information collected by the parking officer who issued the infringement

  • Photographs taken by the officer

  • Information provided by the applicant in their request for internal review (and any supporting documentation)

  • Requirements under the relevant legislation.

When review is complete, you will receive a written response of the outcome.

Possible outcomes of a review

Parks Victoria can decide to:

  • Withdraw the infringement and take no further action against you

  • Withdraw the infringement and issue an official warning instead

  • Waive or vary any fees associated with the infringement

  • Approve a payment arrangement

  • Confirm its decision to issue you with the infringement.

What happens if my application is unsuccessful?

Your remaining options will be outlined in the letter/email that we send you, and we’ll set a new payment date. If you don’t pay the infringement by the new due date, the infringement will continue through the infringements process and you may incur additional costs. This process is set out in the infringements legislation. 

Having the matter heard in court

If your review was unsuccessful, you may choose to have your matter dealt with by a Court. Please note that additional costs may be incurred if the matter is referred to court.

It is recommended that you seek independent legal advice before proceeding to court.

Lost infringement notices

If you have lost your infringement, please call on 1300 727 578 and have your vehicle registration number ready.

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1300 727 578

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